Sales Invoices > Invoice overpayments

When you receive from customer more money than the amount which is balance due on invoice, MYBOS will automatically allocate the overpaid amount on invoices to Customer credits.

This is to make sure your Accounts receivable never goes to negative keeping your books neat. Customer credits can be physically paid back to customer (refunded) or can stay on their account until the next invoice is issued.

If MYBOS shows customer has Customer credits however you believe they definitely don't have any, you can easily determine what went wrong.

Go to Customers tab.

Click on the amount under Customer credits column for the customer you are disputing.

You will see list of transactions posted to their Customer credits account.

In this case, $100 amount resulted from overpayment on Invoice #1. To see list of all transactions on Invoice #1, go to Sales Invoices tab.

Click on the amount under Balance due column for the invoice which has been overpaid.

This will show you list of all transactions for the sales invoice.

You will see that the first transaction was for $150 which is the invoice itself. Then two payments have been allocated against the invoice.

The first payment of $150 paid the invoice balance so balance due came to zero. The second payment of $100 was overpayment since it was applied to already paid invoice. While MYBOS allowed to make this entry, it immediately recorded another transaction to reverse it and apply it immediately to Customer credits account.

If $100 amount was meant to be allocated to different invoice or to different customer altogether, you can correct the error by clicking on Edit button.

Once the mistake is corrected, MYBOS will automatically remove reversing overpayment charge on invoice as well since it's no longer needed.

It's important to note that overpayments on invoices are not necessarily errors. If customer has truly overpaid the invoice, there is nothing to correct. MYBOS will automatically allocate any overpayment to their Customer credits account which is what should be happening.